We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to return?
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a email about how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you need to exchange size for the same item, send us an email first at email@example.com.
Customers need to pay shipping fee of the exchanged items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Please allow 3-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The fee depends on the express company you choose. And No Restocking Fee to be charged to customers for the return of a product.
If the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee in such situation.
- Late or missing refunds:
- Return Local Duties and Taxes